Frequently Asked Questions for Elios Holidays Hotel – Elios Holidays Hotel

ONLINE BOOKING

1. Do you provide online booking through your website?

Yes, online booking through our website is an easy and secure two-step process, please press BOOK NOW button.

2. Why should I book directly through your website?

Only by booking through our website you take advantage of our unique offers and get the Best Price Guarantee for your booking.

3. What is the Best Price Guarantee?

We reassure you that if you book through our online booking system, you take advantage of the lowest price available on the internet. If you find a lower price available online within 24 hours from the date of booking, we will offer you this price with an additional refund of € 20 per room per night.

4. How will I know my booking is confirmed?

You will receive your booking confirmation by email. This will include your reservation details and a confirmation number.

5. Can I cancel or make amendments to my booking?

Yes, amendments can be made through our website by logging in with your confirmation number and your e-mail address. Please note that some bookings are subject to non-flexible cancellation policies and some of their details cannot be modified e.g. arrival and departure dates, booking cancellation, etc. In such a case please contact us. In case your booking is made by a travel agent, it is necessary to contact the agent directly.

6. What are the available methods of online payment?

A valid credit card is required for completing your reservation through our website. We accept Visa, MasterCard, American Express and Diners Club cards.

7. Is the online booking process secure?

Yes, all data provided through our system are protected by SSL and PCI DSS standards.

8. How far in advance do I have to book my accommodation in Skopelos?

There is no time limit to when you can make your booking, but we strongly advise you to book as soon as possible to make sure there is availability. Remember also that the earlier you book, the more available offers you may find!

9. Is breakfast included in the price?

Yes, buffet breakfast is included.

GENERAL INFORMATION

1. When is the Check-in and Check-out time?

The Check-in time is after 14.00. The Check-out time is until 12.00. In case you have an early arrival at Skopelos or if you plan a late Check out from our hotel please let us know in advance and we will try our best to meet your request.

2. What is required to Check in?

A Government issued ID or Passport is required for Check-in.

3.What languages are spoken at your Hotel Reception?

English and Greek.

4. Can I store my luggage?

Of course, you may store your luggage free of charge. Moreover, there are safety boxes at the reception area free of charge.

5. Is smoking allowed in the hotel premises?

No, smoking is not permitted in the rooms or indoor areas. Smoking is allowed only outdoors.

6. Does Skopelos island have a hospital?

There is a Public Health Center in Skopelos Town (Chora) operating 24/7 all year round. There is also a small private clinic and several private doctor offices.

7. Can I pay by credit card?

Yes, we accept Visa, MasterCard, AMEX and Diners Club cards.

8. In which currency can I pay and where can I make exchange?

All payments in Skopelos are made in Euro. You may exchange currency in Skopelos Town, in Panormos, in Neo Klima, in Agnontas and in Loutraki.

9. Is Elios Holidays Hotel pet friendly?

Yes! Elios Holidays Hotel welcomes travelers with dogs up to 10 kg. For more information please see our Pet Policy.

10. What is the climate of Skopelos?

The climate of Skopelos is Mediterranean with dry summers and mild, rainy winters.The average annual temperature (day and night) is 20°C. See more information about the weather of Skopelos throughout the year here.